Work With Us

We are a dedicated local charity committed to offering free, confidential, and impartial advice, information, and support to individuals across Bury & Bolton (with some out of area services).

Our Head Office is located in Bolton. We operate our services from accessible town centre locations across Bury and Bolton.

Whether individuals are facing a single issue or a complex set of problems we provide personalised one-to-one advice. Clients access our services by attending our accessible town centre drop-ins, dedicated telephone advice line, social media, webchat and a range of outreach locations across Bury, Bolton and beyond. We can also receive referrals from external agencies.

We value the people who work here. The following are included within the employee remuneration packages as standard;  

• A flexible 35 hour working week (for full time employees) 

• Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time 

• 3% employer contribution pension scheme 

Staff wellbeing 

Wellbeing is a continual priority for CABB, we understand that without looking after the wellbeing of our staff and volunteers, we would be unable to offer the level of support to clients that we strive for.  As standard, we provide the following to ensure a supportive environment for our employees; 

• Access to 24/7 confidential telephone counselling and structured counselling support.   

• Strong induction process that informs where to access support, clarity regarding joint roles and responsibilities, health and safety and wellbeing.  

• Tailored one-to-ones with manager and Annual appraisal, aligned to individual training/ development needs. 

• Open door support (available in-person and remotely) from line manager and other members of the leadership teams. 

• Various groups and channels for staff and volunteers to communicate which encourages a feeling of belonging and organisational cohesiveness. 

• Trained mental health first aiders 

• Annual survey for all staff and volunteers, including periodic pulse surveys to gather feedback/ input from teams.  

• Away days/team development sessions away from the office, which enable regrouping.  

• Rolling programme of training/ development.  

We are proud to be a Real Living Wage Employer and a Supporter of the Greater Manchester Good Employment Charter – a voluntary membership and assessment scheme which has been created to improve employment standards across all GM employers, regardless of size, sector or geography.  

We value diversity, promote equality and challenge discrimination. 

We are committed to putting equality and equity at the heart of everything that we do, with the overarching aim of being the go-to charity for anyone across Bury & Bolton in need of help, to find a way forward. This means we look at improving access, treating people with empathy and promoting an inclusive environment for all of our clients and colleagues. 

Central to pursuing our EDI&B mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue – a principle that underpins our EDI&B work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector – people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. 

To help us achieve this, we aim to make our recruitment process as fair as it can be. We also offer support to disabled candidates to make sure no one loses out on a role because of their condition. 

Would recommend CABB as a place to work of volunteer.

Please be aware that Citizens Advice Bury & Bolton is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. Verification of your right to work will be undertaken for successful candidates.  

Want more information about working at CABB?  Schedule an informal call with our HR team…