Face to Face Advice
Due to the ongoing Covid-19 situation, we are currently running a reduced face to face service.
What you can expect when you attend drop-in:
The team at reception will greet you. You will be asked to complete a form, briefly explaining why you have attended. We’ll ask you to take a seat and wait for your allocated number to be called. Due to confidentiality, we do not call names out in the waiting area.
Advisers do not tell you what to do. They will explain your options and the possible outcomes of different courses of action. This information will help you to make a decision and act upon it. The team will:
Interview you to find out about your problem. We will ask you questions, so we know how to support you fully.
- Explain what you need to do next.
- Arrange for a follow up appointment/ telephone call with a specialist adviser, where required (in line with eligibility criteria).
- Check your benefit entitlement to make sure you are receiving all the benefits you are entitled to.
To help us to help you, it is important to bring as much information as possible relating to your enquiry. We may not always need to see everything, but the following may be useful: