Face to Face Advice

At Citizens Advice Bury & Bolton, we provide both general and specialist advice services. As part of the Citizens Advice network, we have access to a unique and up to date information system enabling us to give advice on nearly all issues.

The advice we give is free, confidential, impartial and independent – and we always have your best interests in mind.

Our face to face drop-in (no appointment needed) sessions can be busy, so please be patient. Our current drop-in timetable/ provision is below (subject to change). Please visit these pages if you’d like to access the service in another way; telephone advice, video advice or self help.

The advice we give is free, confidential, impartial and independent – and we always have your best interests in mind.

Service Delivery Timetable

Please note – due to the covid restrictions, our face to face services are currently restricted. Currently, our primary access is via telephone, or click here to self refer into our services and we’ll call you back.

Date	Time	Where
Monday	10am – 4pm	Freephone Adviceline
	10am – 12pm, 12.45pm – 3pm	Reception
Tuesday	10am – 3pm	Attend our Bury drop-in for advice with money advice & energy, welfare benefits, housing advice and community care issues. First Floor, 5-10 Market PL, Bury, BL9 0ND
Wednesday	10am – 4pm	Freephone Adviceline
	1pm – 3.30pm	Video drop-in
	10am – 12pm, 12.45pm – 3pm	Reception
Thursday	10am – 4pm	Freephone Adviceline
Thursday	10am – 3pm	Attend our Bolton drop-in for advice with money advice & energy, welfare benefits, housing advice and community care issues. 1 Victoria Plaza, Oxford Street, Bolton BL1 1RD
Friday	10am – 4pm	Freephone Adviceline
	1st Friday every month 9am – 12pm	Horwich Community Centre
	10am – 12pm, 12.45pm – 3pm	Reception

In addition to the above timetable, pre-booked appointments are available, Monday – Friday 9am – 5pm at 5-10 Market PL, Bury and 1 Victoria Plaza, Bolton.

What you can expect when you attend drop-in:

The team at reception will greet you. You will be asked to complete a form, briefly explaining why you have attended. We’ll ask you to take a seat and wait for your allocated number to be called. Due to confidentiality, we do not call names out in the waiting area.

Advisers do not tell you what to do. They will explain your options and the possible outcomes of different courses of action. This information will help you to make a decision and act upon it. The team will:

Interview you to find out about your problem. We will ask you questions, so we know how to support you fully.

Explain what you need to do next.
Arrange for a follow up appointment/ telephone call with a specialist adviser, where required (in line with eligibility criteria).
Check your benefit entitlement to make sure you are receiving all the benefits you are entitled to.

To help us to help you, it is important to bring as much information as possible relating to your enquiry. We may not always need to see everything, but the following may be useful:

Letters
Dates
Contracts
Agreements
Receipts
Correspondence