Face to Face Advice

Please note:

Due to Covid-19, all our face to face services are temporarily suspended

At Citizens Advice Bury & Bolton, we provide both general and specialist advice services. As part of the Citizens Advice network, we have access to a unique and up to date information system enabling us to give advice on nearly all issues.

The advice we give is free, confidential, impartial and independent – and we always have your best interests in mind.

Most clients access our services through our face to face drop-in sessions (see below for timings). In addition, you can also see an adviser at one of our outreach sessions. Our current DISTRICT FLYER, contains our up to date locations (including access criteria, as some are by pre-booked appointment only).

Drop-in

Across Bury & Bolton, our social welfare drop-in sessions are available 5 days per week – just turn up. No appointment needed.

Day	Time	Where
Monday	10am – 3pm	1st Floor St Johns House, The Rock, Bury BL9 0ND
Tuesday	10am – 3pm	26-28 Mawdsley Street, Bolton BL1 1LF
Wednesday	10am – 3pm	26-28 Mawdsley Street, Bolton BL1 1LF
Thursday	10am – 3pm	1st Floor St Johns House, The Rock, Bury BL9 0ND
Friday	10am – 3pm	26-28 Mawdsley Street, Bolton BL1 1LF

Please note, our drop-in sessions can be very busy.

What you can expect when you attend drop-in:

The team at reception will greet you. You will be asked to complete a form, briefly explaining why you have attended. We’ll ask you to take a seat and wait for your allocated number to be called. Due to confidentiality, we do not call names out in the waiting area.

Advisers do not tell you what to do. They will explain your options and the possible outcomes of different courses of action. This information will help you to make a decision and act upon it. The team will:

Interview you to find out about your problem. We will ask you questions, so we know how to support you fully.

Explain what you need to do next.
Arrange for a follow up appointment/ telephone call with a specialist adviser, where required (in line with eligibility criteria).
Check your benefit entitlement to make sure you are receiving all the benefits you are entitled to.

To help us to help you, it is important to bring as much information as possible relating to your enquiry. We may not always need to see everything, but the following may be useful:

Letters
Dates
Contracts
Agreements
Receipts
Correspondence