Energy Advice Project

The cost of living crisis continues to hit the pockets of our communities. 

The energy price cap increased in April and is predicted to push an additional 2 million households into fuel poverty, bringing the total to 6 million. 

From April, significant increases are expected in council tax and on essential bills, particularly on energy costs, which are estimated to rise by £700 a year in line with the price cap. 

What is the energy price cap? Read our blog post

To help people in this cost-of-living crisis, the charity is urging the government to bring forward a package of support to help people with their bills. This includes a one-off Energy Support Grant to be paid through the benefits system this April and an expanded Warm Home Discount scheme. 

At Citizens Advice Bury & Bolton (CABB), we are here to help. 

We deliver personalised energy advice directly to clients. The project provides support to anyone who is “fuel stressed” and anyone who would like to build their resilience and confidence in managing their problems.

Essentially – whatever your problem, we will provide tailored advice and information including:

  • Changing suppliers where there is a possibility of better tariffs
  • Information and advice on making your homes more energy efficient
  • Tips for budgeting and explore options to obtain additional funding, such as Warm Home Discount
  • Information and advice about carbon monoxide. 

Additionally, vulnerable (for example, low incomes, elderly, single parents and those living with
disabilities) clients may be entered onto a Priority Register with their energy supplier which may see
them eligible for free gas checks, priority repairs and other benefits.

We also provide advice on Smart Meters and the benefits that they can bring.

Our team will offer holistic support. We will look at other areas where energy and money could be
saved. We will also offer to complete a benefit check for you, and look at options to maximise your
income and offer support with any other issues, such as housing.

At CABB, we are able to provide personalised energy advice. Our advisers are able to support you to look at the available options for your circumstances.

Access via our video drop-ins, complete our online referral form for a call back, or call our adviceline team on 0808 278 7804. 


Please Note

Both our Bury and Bolton offices will be closed on Friday 24th November 2023 due to staff training.

Should you require advice, you can reach our adviceline service on 0808 278 7804.

Please be advised

Our last video advice session will take place on 4th December 2023, we will no longer offer video advice after this date.

Please also be advised

We will not be taking on any new Immigration cases / referrals until further notice.

Apologies for any inconvenience caused.

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