Telephone Assessment Officer

Role Telephone Assessment Officer
Salary £19,891 – £22,129 pro-rata
Hours 18-21 Hours Per Week (Part-Time, Working Tuesday – Thursday)
Location This is an in-office role working across Bury & Bolton (option for hybrid working post probation)
Closing Date 27th November 2023, Noon
Term Fixed Term Until 30th August 2024

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Across Bury & Bolton, we are the only organisation whose advice is independently verified for legal compliance. Our services are delivered between 8am – 6pm and are funded from a wide range of sources. 

The post holder will be the first point of contact for clients who contact us via our freephone adviceline service – this is a busy service, prioritising callers from across Bury and Bolton. The service also supports callers from other areas of the Citizens Advice network.

The post holder will be self-motivated, enthusiastic, and an organised team player who can help drive forward the service.

The post holder will have effective communication skills and an ability to work pro-actively to targets, both individually and within a team, along with being able to demonstrate effective computer literacy.

No experience working in the charity sector is needed but the successful candidate will have a keen interest in helping people in need, no matter what their background.

Click here to view the Job Pack

To Apply:

Simply submit your CV to jobs@cabb.org.uk clearly advising which job role you are appling for. 

Please Note

Our Bolton office will be closed Monday – Wednesday for the foreseeable, we are still open on Thursdays and Fridays.

Should you require advice, you can reach our advice line service on 0808 278 7804.

Emergency contact details for local authorities in both Bury and Bolton are as follows:

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Apologies for any inconvenience caused.

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