Telephone Assessment Officer
|Telephone Assessment Officer
|£19,891 – £22,129 pro-rata
|18-21 Hours Per Week (Part-Time, Working Tuesday – Thursday)
|This is an in-office role working across Bury & Bolton (option for hybrid working post probation)
|27th November 2023, Noon
|Fixed Term Until 30th August 2024
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Across Bury & Bolton, we are the only organisation whose advice is independently verified for legal compliance. Our services are delivered between 8am – 6pm and are funded from a wide range of sources.
The post holder will be the first point of contact for clients who contact us via our freephone adviceline service – this is a busy service, prioritising callers from across Bury and Bolton. The service also supports callers from other areas of the Citizens Advice network.
The post holder will be self-motivated, enthusiastic, and an organised team player who can help drive forward the service.
The post holder will have effective communication skills and an ability to work pro-actively to targets, both individually and within a team, along with being able to demonstrate effective computer literacy.
No experience working in the charity sector is needed but the successful candidate will have a keen interest in helping people in need, no matter what their background.