Client Complaint Form

We want everyone who uses Citizens Advice to be happy with the service we provide. That’s why, if we’ve let you down, we want to hear from you – no matter how big or small the issue is.

If you wish to make a complaint please complete all fields in the below form and we will aim to get back to you as soon as possible.

Please Note

Our offices will be closed on Friday 13th December 2024.

Should you require advice, you can reach our freephone advice line service, Monday – Friday between 10am and 4pm on 0808 278 7804.

Alternatively, you can contact our out of hours service via phone, text or whatsapp 7 days a week between 6pm and 9pm on 0161 850 5053.

Emergency contact details for local authorities in both Bury and Bolton are as follows:

Bolton – https://www.bolton.gov.uk/council/emergency-contacts

Bury – https://www.bury.gov.uk/emergencies/emergency-contact-numbers

Apologies for any inconvenience caused.

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