Community Engagement Officer

Role Community Engagement Officer
Salary £21,900 – £23,953 (pro-rata for part time)

24-35 hours per week
The daily work schedule will vary, depending on the needs of the role. With advance notice, there may be evening and weekend work. The post-holder is expected to work flexibly.


This is a community-based in person role working across Bury and Bolton.


Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

This role is a great opportunity to help shape our community based services, promote CABB, engage with stakeholders and support residents with to find a way forward.

We are looking to appoint a dedicated, flexible and client focused individual who enjoys working with a wide range of people across a number of venues.

As a Community Engagement Officer, you will be passionate about supporting disadvantaged and vulnerable people, with the ability to work with culturally diverse communities and groups. You will work with minimal supervision and be a vital and visible community resource. You will be responsible for engaging and supporting clients, and for developing effective working relationships with community partners.

Broadly, your primary responsibilities will cover the following areas:
• Act as the ‘face’ of CABB locally & build trust,
• Support the development and delivery of our social media communications,
• Attend community & stakeholder engagement events,
• Assess urgent matters which need specialist input and arrange internal referrals to colleagues within CABB for further information/ specialist advice & casework in money advice, welfare benefits, immigration, housing and community care,
• Support clients to access a specialist adviser via video chat software.

Our vision is for the Community Engagement Officer to be based wholly within the community, with some office attendance to meet with colleagues. They will have no casework responsibilities.

Excellent communication and interpersonal skills. You will self-motivated, with strong research, telephone and IT skills and have the ability to contribute positively whilst having a flexible approach to service delivery.
This is an evolving role, we’re seeking a highly motivated, outgoing and proactive individual to join our busy client, focused team.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

To Apply


Here is the full job pack, which includes full details of the role and person specification.

The closing date is 29th July 2024, 10am.

Interviews – 5th August 2024.

Your CV & covering letter should be sent to

Applications received after the closing date & time, will not be considered. 

Please Note

Our Bolton office will be closed Monday – Wednesday for the foreseeable, we are still open on Thursdays and Fridays.

Should you require advice, you can reach our advice line service on 0808 278 7804.

Emergency contact details for local authorities in both Bury and Bolton are as follows:

Bolton –

Bury –

Apologies for any inconvenience caused.

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