Client Services Officer

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Across Bury & Bolton, we are the only organisation whose advice is independently verified for legal compliance. Our services are delivered between 8am – 6pm.

This is a central role within CABB. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face such as reception cover, telephone and digital).

Our Client Services Officer team play a crucial role in the day to day running of our service. This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff.

The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

To Apply

Here is the full job pack, which includes full details of the role and person specification.

Your CV & covering letter should be sent to jobs@cabb.org.uk, clearly stating the role you are applying for. 

Applications received after the closing date & time (see top of page), will not be considered.