Get Help

There are a number of ways you can contact us to get help about your issue/s.

For full details of what and how we can support, please view our advice and information in the main menu.

Visit Us
Call us
Web enquiry
Self-Help

Visit Us

Our Standard Office Opening Hours

Upon arrival you will be asked to complete a form about the issues you would like help with, an adviser will then contact you within 5 working days of this form being completed.

Alternatively, you can also complete the online referral form or visit us on our drop in days where advisers are present and may be able to support you on the same day face to face.

If, in the instance your query falls out of the scope we can support with, we will signpost you to other organisations that may be able to support.

Monday
9:30am - 4:30pm
Tuesday
9:30am - 4:30pm
Wednesday
9:30am - 4:30pm
Thursday
9:30am - 4:30pm
Friday
9:30am - 4:30pm
Saturday
Closed
Sunday
Closed

Bolton Branch

Bolton Branch

Bolton Drop In Sessions

Thursday
10am - 3pm

At our drop in sessions, we have advisers present who may be able to support you with your issue face to face on the same day.  

Bury Branch

Bolton Branch

Bury Drop In Sessions

Tuesday
10am - 3pm

At our drop in sessions, we have advisers present who may be able to support you with your issue face to face on the same day.  

You can also visit us at a number of locations in the community. You can view where we are this week by clicking here

Make an Enquiry About Your Issue

This referral form will be sent to our team of advisers who will contact you within 5 working days of the form being submitted.  

Please visit one of our branches if you have an emergency (such as an eviction notice) that is time sensitive.  

Privacy Policy(Required)
DD slash MM slash YYYY

Personal Details

DD slash MM slash YYYY
Address(Required)

Contact Details

Please fill out as much information as possible so we can contact you.
Communication Preferences(Required)
If there is a contact method you DO NOT wish to be contacted on as part of your enquiry, please state below
Please note that at least 1 communication method is required to progress your referral.

Support Required

Which Area/s Do You Need Help With? (Please tick the ones relevant to you)(Required)
Please provide as much information as possible so we can route your enquiry through to the correct team.

Contact for Research and Feedback

We want to get feedback on the advice we provide. We will use this information to improve our service and inform our campaigns in a way that doesn’t identify you. If you want more detail about your rights and how we use your information you can read our privacy notice on our website.
Do Not Contact Me For Research and Feedback On
I agree to Citizens Advice selecting me for feedback using my information and contacting me
This field is for validation purposes and should be left unchanged.

Privacy Policy(Required)
DD slash MM slash YYYY

Referring Organisation Details

Name(Required)
Address

Client Consent

Has the client provided consent for this referral to be completed on their behalf?(Required)
Has the client provided consent for you (the referring organisation) to be updated on the case?(Required)

Support Worker Details - if different from Referring Organisaton Details

Name Of Support Worker
Is The Support Worker Attending The Appointment With The Client?

Client Details

DD slash MM slash YYYY
Address(Required)

Client Contact Details

Please fill out as much information as possible so we can contact you.
Communication Preferences(Required)
Do Not Contact The Client On(Required)
Please note that at least 1 communication method is required to progress this referral.

Support Required

Which Area Does The Client Need Help With?(Required)
Please provide as much information as possible so we can route the enquiry through to the correct team.

Contact for Research and Feedback

We want to get feedback on the advice we provide. We will use this information to improve our service and inform our campaigns in a way that doesn’t identify the client. If they want more detail about their rights and how we use their information they can read our privacy notice on our website.
Do Not Contact The Client For Research and Feedback On

Call us

Freephone Advice Line

0808 278 7804

Lines open Monday to Friday 10am-4pm

Out of Hours Phone Line

0161 850 5053

Lines open 7 days a week 6pm-9pm

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