Feedback Questionnaire

Feedback Questionnaire

At Citizens Advice, we are committed to providing the best possible service to our clients. Your feedback, whether positive or constructive, is incredibly important to us. It helps us understand what we’re doing well and where we can improve. Please take a few minutes to share your experience. All responses are confidential and will be used to improve our service.

Advisor name (if known)
DD slash MM slash YYYY
What area/s of advice did we provide you with? (Select all that apply)
How easy was it to get initial advice?
Please state what you feel went well and/or could be improved
Was the service friendly and approachable?
Please provide comments on your response
How satisfied were you with the overall level of service?
Was the information/advice easy to understand?
How useful did you find the information/advice given?
Did we treat you fairly at all times?
If you have any specific examples of how we treated you fairly or unfairly, please let us know
Were matters dealt with in a competent and timely manner?
Would you recommend our service to someone else?
Do you feel you are now in a better position move forward with your issue?

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close