About Us
Citizens Advice Bury & Bolton was born in April 2019, following the merger of the two seperate offices which covered Bury and Bolton districts.
Citizens Advice Bury & Bolton has developed, and continues to maintain, a strong and trusted presence locally, aimed at supporting individuals and communities across the Bury & Bolton boundaries with a range of social welfare issues. We provide one off advice/ information and casework (subject to funding and eligibility criteria).
We are an independent, impartial and not-for-profit charity. As an organisation, we provide free, confidential, independent and impartial advice and information.
Our services are focused on supporting communities who are most vulnerable and those who are locked out of the welfare system, or on the verge of being excluded.
We can help with housing and welfare benefit issues or deal with queries around community care issues. We can also advise on legal matters and answer questions about money advice too. We also have lots of experience on family and personal matters too.
We have a stong, client focused team of paid staff and volunteers.
To view our Service User Agreement please Click Here.
We understand your situation could be stressful and you might be frustrated – but our staff have the right to do their jobs without being treated badly. Here is our unacceptable behaviour policy.
Our current service leaflet can be found here
What Do We Do?
Citizens Advice Bury and Bolton is a not-for-profit organisation that is here to help you with any issues you may have.
We have highly trained, professional, and experienced advisors assisted by trained volunteers available to help you with any issue you may be facing.
We have specialist advisers in the following areas:
Welfare Benefits
Money & Debt
Community Care
Housing
But, if your issue falls outside of these areas then not to worry, we can still help you with your issue as we work with a number of other partners and have access to the Citizens Advice unique information system to provide help and support to the people that need it on a range of different issues.
Research & Campaigns
Research and campaigning is an important area of work for Citizens Advice Bury & Bolton.
As a leading information, advice and guidance organisation, we have a closer understanding of the problems that people experience than any other organisation.
We know which policies are working and can spot emerging problems early. We use this insight to change policy and practices at a local, regional and national level.
We use our clients’ experiences, stories and evidence to research and campaign for positive change. We have helped to bring a cap on the cost of payday loans, the end of retailiatory evictions, greater protection for mobile phone customers and more support for parents with the cost of childcare. And with plans to help tackle domestic abuse, help private renters and support energy customers; we’re commited to being even more influential in the future.
Citizens Advice Bury & Bolton work closely with other local offices across Greater Manchester and national Citizens Advice. Further information can be found HERE.
Feedback About Our Service
Every year Citizens Advice Bury & Bolton helps thousands of people.
However, we know that every so often we get things wrong and someone goes away feeling unhappy.
Perhaps you felt you had a very long wait wait, only to find out there was little we could do for you or you felt that you were not treated with respect or courtesy. Perhaps our advice didn’t help or was wrong.
Unfortunately, these things can happen. We know we are not perfect, but what is important is that we aim to be. That is why we welcome all comments and feedback – positive or negative. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us really helps us to improve our service to you.
If you’d like to send us any comments – positive or negative – pick up a feedback/ comments card at reception, or email servicefeedback@cabb.org.uk.
Complaints:
Citizens Advice Bury & Bolton has a complaints handling procedure. Our complaint information leaflet can be found by clicking here.
To submit a complaint, email servicefeedback@cabb.org.uk.
Media Requests:
From expert comment and analysis to great case studies, we have a vast amount of information at our finger tips.
If you are a journalist and would like our input into a news item/ story affecting the local communities, please email your enquiry to comms@cabb.org.uk
Our CEO will then make contact.
Please note, the above contact form is not a channel to access advice. If you need advice, please visit this page.
Citizens Advice modern slavery statement
This statement is made on behalf of the national charity, ‘Citizens Advice’.