We are thrilled to announce the appointment of three exceptional individuals to our Board of Trustees: James Cairns, Naomi Ledwith and Danielle Ruane.
Each of our new trustees brings a wealth of diverse experience and a deep commitment to our mission of providing trusted, independent advice, which is rooted in communities, and endeavouring to shape a society with fewer problems. Their insights and expertise will be invaluable as we continue to evolve our services to ensure maximum reach and impact.
🌟 1. Introducing James:
James is a high-quality and performance orientated charity professional with 10 years’ experience in designing and implementing systems and action plans within accredited frameworks that embed excellence and drive improvements in outcomes.
Until recently, James was employed by Citizens Advice Kensington and Chelsea, initially as Volunteer Coordinator, followed by 3 years as Chief Operating Officer/ Deputy CEO. Since July, James is now the Quality and Performance Manager at UK Cyber Security Council, a self-regulatory body that connects, champions and charters the UK’s cyber security profession.
Why did James become a trustee at Citizens Advice Bury & Bolton?
James said, “I am keen to use my ability to see the bigger picture, while also getting stuck into the detail, to lead charity growth in size and reputation. I chose to become a trustee of Citizens Advice Bury and Bolton to give back to the town in which I was raised, and to help the organisation continue to provide a high-quality service to the deserving clients of Bury, Bolton and beyond.”
🌟 2. Introducing Naomi:
Naomi brings a deep understanding of public service delivery, strategic governance, and community engagement.
Currently serving as Deputy Place Lead and Delivery Director for the Bolton locality within Greater Manchester Integrated Care Board. A pharmacist by background, Naomi has worked in a mix of clinical and leadership roles across commissioning and provider organisations in Greater Manchester, Cheshire and Merseyside, and Yorkshire. Her focus has always been on improving health outcomes, tackling inequalities, and building joined-up systems that make a real difference for people and maximising public value – principles that align closely with Citizens Advice’s mission.
Why did Naomi become a trustee at Citizens Advice Bury & Bolton?
Naomi said, “I became a trustee of Citizens Advice Bury & Bolton because I really believe in the impact that clear, impartial advice can have on someone’s life. In my NHS role, I see every day how things like housing, debt, and employment challenges affect people’s health and wellbeing. Citizens Advice helps people navigate those pressures, and I wanted to support that work however I could. I also saw it as a chance to learn about the issues people are facing and how we can respond better in the health system.
🌟 3. Introducing Danielle:
Danielle is a strategic and values led leader with extensive experience driving improvement, collaboration and governance across health, social care and the voluntary sector.
Since 2023, Danielle has been the Chief Coordinating Officer for Healthwatch in Greater Manchester, providing system-level leadership and partnership working with NHS Greater Manchester to ensure lived experience shapes commissioning and reform. Danielle is doctoral researcher exploring the impact of government policy on health inequalities and patient voice, bringing an evidence-led approach to leadership and system change. Known for building clarity, stability and momentum in complex, scalable systems; combining operational rigour with compassion and purpose.
Danielle has recently been nominated for the Person with Purpose award for leadership and impact across the North West in the ‘Disruptor for Good’ Category.
Why did Danielle become a trustee at Citizens Advice Bury & Bolton?
Danielle said, “I’ve seen how the right advice, support and advocacy can empower people to overcome challenges and create change for themselves and their families. I’ve spent my career working across health, social care and the voluntary sector in Greater Manchester, focused on improving systems and services that make a real difference to people’s lives. Joining CABB felt like a natural step, a chance to give back, use my experience in leadership and collaboration to support an organisation that’s rooted in the community and driven by values I share.”
Jamie Walker, Chair of the Board of Trustees, commented:
“We are delighted to welcome James, Naomi & Danielle as Citizens Advice Bury & Bolton trustees. This is a pivotal time for our organisation, and their collective skills and passion will be crucial in guiding our strategic direction and ensuring we meet the needs of our beneficiaries and communities.
At Citizens Advice Bury & Bolton, we are very fortunate to have a highly skilled, knowledgeable and committed board of trustees. Our new appointees will further strengthen our board.
Along with Gary, our Chief Executive Officer, we look forward to working together to advance our mission.”