At Citizens Advice we welcome all feedback as a way to improve our service. Whether that is a compliment, suggestion or complaint we promise to listen, act with fairness and use your input to help shape a better service for everyone. 

We encourage feedback as a way to understand what we are doing well and where we can do better. We encourage you to share your experience with us. Whether it’s something small or a bigger suggestion, your feedback will help us to grow and ensure our service meets the needs of the community.

We want everyone who uses Citizens Advice’s services to be happy. If you’re not, we want to know why. We’ll always try to put things right, but if we can’t, knowing where we’ve gone wrong will help us to do better in the future. If you make a complaint, we’ll still try to advise you. However, if we can’t, we’ll try to find another adviser or organisation to help you.

Our complaints leaflet explains who to contact if you want to complain about Citizens Advice Bury and Bolton. To find more information about how we deal with complaints, click here.