Video Advice
Launching – 18th January 2021
Are you missing our face-to-face services? So are we!
We are now offering video advice via our new online drop-in service.
Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your advice closer to home.
If your query relates to:
Welfare Benefits, Money Advice/ Debt, Housing, Employment, Immigration/ Asylum, click the button below.
For any other queries, please call the team on 0808 278 7804 (Mon-Fri 10am – 4pm).
Our video drop-in service is available at the following times:
Mondays: 1.00pm – 3.30pm
Tuesdays: 9.30am – 12.00pm
The service is easy to use – there is no need to create an account and no information you enter is stored.
To assist the session, please have letters & paperwork nearby – the adviser many need to see something.
During the above times you can access our video drop-in service by clicking the link below.
What do I need to make a video call?
A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
A private, well-lit area where you will not be disturbed during the consultation
Web-camera, speakers and microphone already built into laptops or mobile devices
One of these:
Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone.
Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.
Is it secure?
Video calls are secure; your privacy is protected.
You have your own private video room that only authorised advisers can enter.
How much internet data will I use?
You don’t use any data while waiting for a adviser to join you. A video call uses a similar amount of data to Skype® or FaceTime®.
How much does a video call cost?
The video call is free (except for your internet usage).
Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.