Video Advice

As covid-19 restrictions continue to ease, we are slowly bringing our face to face (in-person) sessions back. To support these, we continue to provide our video drop-in sessions every Wednesday afternoon – this is particularly useful for those who are having to isolate, or unable to attend the office for whatever reason. 

Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your advice closer to home.

If your query relates to:

Welfare Benefits, Money Advice/ Debt, Housing, Employment, Immigration/ Asylum, click the button below.

For any other queries, please call the team on 0808 278 7804 (Mon-Fri 10am – 4pm).


Our video drop-in service is available at the following times:

Mondays: 1.00pm – 3.00pm

The service is easy to use – there is no need to create an account and no information you enter is stored.

To assist the session, please have letters & paperwork nearby – the adviser many need to see something.

During the above times you can access our video drop-in service by clicking the link below.

What do I need to make a video call?


A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.

A private, well-lit area where you will not be disturbed during the consultation

Web-camera, speakers and microphone already built into laptops or mobile devices

One of these: 

Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone.

Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.

Is it secure?


Video calls are secure; your privacy is protected. 

You have your own private video room that only authorised advisers can enter. 

How much internet data will I use? 

You don’t use any data while waiting for a adviser to join you. A video call uses a similar amount of data to Skype® or FaceTime®. 

How much does a video call cost? 
The video call is free (except for your internet usage). 

Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.

PLEASE NOTE: If you receive an error message stating your camera/microphone cannot be accessed.  Your permission settings need amending.  Please amend your device permission settings, to do this, please go into the app permission settings on your device and ensure that the camera and microphone settings are both set to allow access for safari / chrome depending on your device.  Unfortuantely Citizens Advice Bury & Bolton are unable to assist with this as it not an error on the video platform, but on your own device.

Please Note

Both our Bury and Bolton offices will be closed on Friday 24th November 2023 due to staff training.

Should you require advice, you can reach our adviceline service on 0808 278 7804.

Please be advised

Our last video advice session will take place on 4th December 2023, we will no longer offer video advice after this date.

Please also be advised

We will not be taking on any new Immigration cases / referrals until further notice.

Apologies for any inconvenience caused.

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