Video Advice

Launching – 18th January 2021

Are you missing our face-to-face services? So are we!

We are now offering video advice via our new online drop-in service.

Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your advice closer to home.

If your query relates to:

Welfare Benefits, Money Advice/ Debt, Housing, Employment, Immigration/ Asylum, click the button below.

For any other queries, please call the team on 0808 278 7804 (Mon-Fri 10am – 4pm).

 

Our video drop-in service is available at the following times:

Mondays: 1.00pm – 3.30pm

Tuesdays: 9.30am – 12.00pm

The service is easy to use – there is no need to create an account and no information you enter is stored.

To assist the session, please have letters & paperwork nearby – the adviser many need to see something.

During the above times you can access our video drop-in service by clicking the link below.

What do I need to make a video call?

 

A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.

A private, well-lit area where you will not be disturbed during the consultation

Web-camera, speakers and microphone already built into laptops or mobile devices

One of these: 

Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone.

Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.

Is it secure?

 

Video calls are secure; your privacy is protected. 

You have your own private video room that only authorised advisers can enter. 

How much internet data will I use? 

You don’t use any data while waiting for a adviser to join you. A video call uses a similar amount of data to Skype® or FaceTime®. 

How much does a video call cost? 
The video call is free (except for your internet usage). 

Smartphone and tablet users. If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.

Important Updates

Coronavirus
Due to Coronavirus (Covid-19), our face to face services have been temporarily suspended until further notice.
You can still access advice by calling our Freephone AdviceLine on 0808 278 7804. Or follow the ‘make a referral’ tab for CABB to contact you.

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