Client Services Administrator

Role: Client Services Administrator
Salary: £19,264 – £21,695 (pro-rata if required)
Hours: Full-time (35 hours per week), but we will consider applicants who can work at least 24 hours per week over 3 days, minimum
Location: This is an in-office based role working within our Bury & Bolton offices
Closing Date: Friday 25th April, 4pm
Interviews:  Friday 6th May 2022


Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Across Bury & Bolton, we are the only organisation whose advice is independently verified for legal compliance. Our services are delivered between 8am – 6pm.


This is a central role within CABB. The post holder will provide administrative services across CABB and will be able to manage a demanding and varied workload, demonstrate flexibility, efficiency and an overall can-do approach to tasks.

The post holder will work as part of a well-established team and will have a structured approach to completing administrative tasks, ensuring deadlines are met and work is completed accurately at all times.

The overarching purpose of this role is to provide an efficient and effective administrative service to support advice delivery systems and processes across CABB:

  • To deliver efficient support services, ensuring processes are effective, well recorded and manageable, enabling advising staff to focus on their own roles and overall service objectives
  • To maintain a key role in supporting purchaser requirements for income streams that come into CABB by accurate data input and overall administrative services
  • To ensure that personal performance supports a high standard of achievement and effectiveness throughout CABB
  • To work collaboratively with colleagues across all areas of CABB, and external stakeholders, to maintain an efficient service overall.


At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.


To Apply


Here is the full job pack, which includes full details of the role and person specification.


Your CV & covering letter should be sent to, clearly stating the role you are applying for. 

Applications received after the closing date & time (see top of page), will not be considered. 


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